Quality Management Techniques and Core Concept Quality management techniques are commonly referred to as TQM (total quality management). The core concepts of quality management are: - Continuous process improvement - Customer focus - Defect prevention - Universal responsibility Continuous process improvement takes place in incremental steps. It should not stop in any case. The first step in quality development is for employees to look at their work and effort in terms of being part of a continuous business process. ... Read full post here
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